At Amity Health Centre, we treat complaints seriously and endeavour to respond promptly and fairly. Every complaint is an opportunity to look carefully at how we do things and to see if we can improve the way we provide health care. We aim to achieve a mutually satisfactory resolution and, where appropriate, take action to ensure the situation does not arise again. It is helpful if complaints are received as soon as possible after the event.
No. The complaints process is confidential. We do, however, require details so that we may investigate the matter fully.
If you are unhappy about the service you have received, you may take your concerns directly to the person who provided that service. If you are still not satisfied or you do not feel able to talk to them about your concerns, you may talk to or write to the Complaints Officer, or use the online form.
The Complaints Officer will investigate the complaint, decide what actions need to be taken, and communicate with you on the best way to resolve the issue.
Everyone using a health or disability service has the protection of the Code of Health and Disability Consumers’ Rights and the Health Information Privacy Code. You may find it helpful to make use of the local independent Health and Disability Advocacy Service - they are trained to help people in your situation.
Tips for writing a complaints letter:
It's really helpful for us to know as much detail as possible about your concerns.
Thank you for providing this information to help us investigate your concerns or complaint.